If you've received a discount code through a special promotion, you can enter it at checkout to apply the discount.
If you're on a mobile phone, click on "Show order summary & discounts" at the top of the page to see the discount code box.
Unfortunately discount codes cannot be combined with bundle discounts (e.g. CANDLE LOVER, CANDLE OBSESSED, etc.).
If you have any issues...
- IMPORTANT: Please double check your addresses - especially shipping address - before placing your order. Once your order is placed it is very difficult for us to make any changes.
- Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us.
- We strive to make our customer experience smooth and delightful, from the moment you place your order until you unbox your Harlem Candle Co purchase. If it were possible to personally deliver each order to our customers we would do so. Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you. We also offer CORSO insurance (see info below) to make claims even smoother.
- Orders that qualify for free ground shipping will be shipped via UPS Surepost. (Orders going to the west coast might take a few extra days, FYI). With Surepost, UPS will pick up your package and deliver to your local post office and the United States Post Office will be the carrier to deliver your package.
- Our fulfillment center is located in Edison, NJ 08817 so please take note of the time in shipment based on your shipping location.
- If you need express shipping, please email firstname.lastname@example.org or text us at 212-457-4014.
- Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
We are excited to announce our partnership with CORSO package protection services. This service is automatically added to your cart at checkout. You have the option to decline it. CORSO allows our valued customers premium order protection, automated approvals and seamless claim resolution on lost, stolen and damaged packages. We cannot replace missing or stolen packages if you do not have CORSO Insurance.
We highly recommend activating this service upon checkout with the uptick in lost/stolen/damaged packages.
- Best-in-class Insurance
- Package Tracking
- Seamless Claim Resolution
- Automated Approvals
- Refund or Replacement Options
- Self-service claim processing
Have a claim? Simply click here.
- Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We offer CORSO package protection at checkout, so if you package is stolen, lost or damaged, you are fully insured.
- You will receive a shipping notification with tracking information once your order leaves our fulfillment center.
At the Harlem Candle Co., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
You may return your unused product within 14 days of purchase (except perfumes*). The buyer is responsible for shipping cost on all return items. We do not accept exchanges at this time.
TO INITIATE A RETURN
- Within 14 days of your order, please send an email to email@example.com with a return request, letting us know the reason for your return.
- Once your return is approved we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.
- Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the candles are protected and packed securely so that they arrive in good condition.
- The buyer is responsible for shipping costs on all returns, please save tracking information.
- We do not accept exchanges at this time.
- *We cannot accept returns of our perfume products. We have sample sizes available for purchase. We suggest trying a sample before buying a full size since there are no returns.
- Please do not return your package to the return address on your shipping label.
We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus.
Yes, free shipping will be applied automatically for all orders over $125. Please note that this only applies to orders over $125 AFTER your coupon code has been applied.
We usually ship orders the next day (excluding weekends), and delivery, and delivery may take anywhere between 3-5 business days (depending on where you are). Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
As of now, we are not shipping overseas. We are revisiting our International Shipping process with our carriers. We hope to have updates soon. Thank you for your patience and kind understanding.
Upon receiving your package, please bring it indoors, open the box and store all of your products upright. This simple step helps shield your items from freezing or melting in the winter and hot summer months.
The first time you burn your candle, let it burn until the entire surface layer of wax is melted. After burning, trim the candle wicks to ensure that any ashes and burnt sections are thoroughly removed.
Each candle is specially handcrafted using top grade soy vegetable blend wax and our Botanical Collection is made using a top grade coconut-soy blend wax. We use these proprietary blends because they provide an excellent cold and hot fragrance throw and give the candle an even burn. All of our candles have a cotton fiber core wick. Our candles are non-toxic, Paraffin-free, Paraben-free and Phthalate-free!
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
All of our Eau de Parfum is final sale once it has been opened.
Sorry, we do not offer personalization options at this time.
You can message us directly, or send us an email at firstname.lastname@example.org. We will be happy to assist you!
Thanks for this great question! While there’s no actual tobacco in the fragrance, the combination of ingredients in the formulation recreates the scent of fine tobacco. Our perfumer worked with smoky, woody and resinous ingredients to achieve this “Tobacco” effect.