Accessibility Statement

Our Commitment to Accessibility

Updated September 29, 2024

General

Access to any company’s website can be challenging for persons living with certain disabilities.  A person’s disability is often unique. What may work well for one person, may cause difficulties for another person. Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given: a) our size and resources b) limitations of technology and third party applications c) knowledge of our customers, and potential customer’s needs. To that end, we have engaged the services of professionals to assist and advise us in these matters with the goal of achieving the highest level of compliance possible. 

Accessibility on this Website

Our website provides several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business.  There are also various aids available by third parties and which are provided by most browsers. 

If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third party or browser features, we invite you to contact us for further assistance.  Contact information is set forth below.

Disclaimer

We anticipate that from time to time, within our resources, we will be making modifications to parts of our website, and possibly modifications to accessibility of our website.   Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is generally a worthwhile goal.  Moving closer to this goal will often depend on the knowledge the company has regarding any particular difficulties those using the website might encounter, as well as available resources and improvements with technology.   

Despite the efforts we may have made regarding accessibility, consistent with normal business practices for a company of our size and resources, some content, features, processes, or policies, may be improved, so we welcome your suggestions. 

Third Party Applications

Our website may use third-party add-ons or “plug-ins” for certain functions, such as social media feeds, YouTube videos, forms, chat apps, etc.  These may not work, or may not work the same, for every user and/or every type of disability.  We do not have control over the structure of these plugins, and are unable to modify them at all or to the extent that would accommodate every user of our website, and are not responsible for those elements which we do not control.   

In addition, users may be viewing our site via technology over which we have no control. This includes technology which may be outdated or not working properly, such as browsers, applications (or “apps”), servers, internet connections, mobile devices, screen readers, etc. Given the numerous technologies involved in serving a website, points of failure can and will occur for all users. Although we endeavor to make our site accessible to all users at all times, inability to access a service or feature for a brief period of time is normal. We hope that all users will notify us of any issues so that we can take appropriate steps to fix any issues. 

Video

Our website has some video elements.  The videos might consist of lifestyle images and videos that show the featured products.  In some cases the videos have information like the fragrance notes in the video.  This is the same information that is listed in text on that particular product page. 

We are Here for You / Contact Us

If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 212-457-4014 or email our team at info@harlemcandlecompany.com with “Access Barrier” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.  We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

If contacting us by phone or email, your privacy will be strictly protected.  This means that you will not be required to provide any personal information, including but not limited to your: Name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in.